Scope of this policy
Every Lovely Hair order is packed with care and shipped on tracked services so you always know where your wig is. This policy explains how physical orders placed through lovely-hairs.com are prepared and delivered. It applies only to purchases completed here.
Where we ship
We currently ship within the United States only. We accept delivery addresses within the United States only. Checkout accepts United States delivery addresses; orders to unsupported destinations cannot be completed here.
Shipping costs
Free tracked shipping on every US order. Delivery is usually 3-7 business days with UPS, DHL and USPS. There is no separate shipping charge added at checkout for United States deliveries. Faster handling on eligible orders, where offered, is shown before you pay.
Processing time
After PayPal confirms payment, orders are processed within about 1–2 business days (Monday–Friday, excluding holidays). Processing includes payment review, availability checks on the selected length, colour and cap size, quality inspection and preparation for shipment.
During launches and peak periods, processing may take an extra day.
Delivery estimates
United States delivery is usually 3-7 business days from the end of processing with UPS, DHL and USPS. Expedited handling on eligible orders can arrive in 2-4 business days. These windows are estimates from dispatch, not guarantees, and can vary with carrier events and remote ZIP codes.
Carriers we use
Parcels are handed to UPS, DHL and USPS depending on destination and parcel size. The carrier for a specific order is determined at fulfillment and may differ from a previous order.
Made-to-order variants
Some colours are offered as pre-order options and show their crafting time in the option name, for example “Pre-order | 4-Day Crafting”. Those crafting days are added to the delivery estimate above, because the hair is coloured or constructed after the order is placed.
Order tracking
When carrier tracking is available it may be associated with your order after shipment. Please allow up to 24 hours for the first scan to appear. If you need help checking a shipment, record a support request with your order number through the Contact form. The form stores the request on our server; it is not an automatic carrier-tracking account portal.
Address accuracy
You are responsible for providing a complete and accurate name, street address, unit number, city, state, ZIP code and telephone number. We can update an address only before an order ships. Lovely Hair is not responsible for parcels delivered to an incorrect address provided at checkout. Availability for PO boxes or restricted addresses depends on the carrier serving that destination.
Address changes and cancellations
Record a request through our Contact form or email Support@lovelyhairs.com as soon as possible. We cannot guarantee an address change or cancellation after fulfillment has begun. If an order has already shipped, the return process may apply after delivery.
Split shipments
Items in one order may be sent in separate packages when inventory location or product type requires it, for example a wig and a care product leaving separately. A split shipment does not create an additional shipping charge.
Delays, lost or damaged parcels
Once a package is with a carrier, transportation events are outside our direct control. If tracking has not updated for several days, or a parcel arrives damaged or incorrect, contact us promptly with your order number and clear photographs. Keep the item and packaging until instructions are provided. A delayed scan does not necessarily mean a package is lost.
Refused and undeliverable packages
An order returned because of an incomplete address, refusal or repeated failed delivery may be reviewed before any refund. Costs or losses that result from an address supplied incorrectly may affect the amount eligible for refund where permitted by law.