Frequently Asked Questions

We ship to addresses within the United States only. Checkout accepts United States delivery addresses; orders to unsupported destinations cannot be completed here.

Free tracked shipping on every US order. Delivery is usually 3-7 business days with UPS, DHL and USPS.

Estimated delivery is 3-7 business days after PayPal confirms payment and the order clears processing, using UPS, DHL and USPS. Holidays, carrier delays and remote ZIP codes can push a delivery past the estimate.

Record the change through the Contact form with your order number and the corrected address as soon as possible. Once a parcel has been handed to the carrier the address can no longer be edited from our side.

Use the Contact form with your order number and what you need help with. The form stores the request on our server for support handling; it does not send an automatic email confirmation.

Eligible unworn hair may be returned within 30 days of delivery. The lace must be uncut and untinted, the hair unwashed and unstyled, and the wig returned with its original packaging and any bands, clips or combs it shipped with.

Wigs with cut or coloured lace, hair that has been washed, bleached, dyed or heat-damaged, custom-coloured orders and opened care products cannot be resold and are therefore not eligible.

Send the order number, item name, delivery date and reason through the Contact form. Recording the request is the first step only — wait for handling instructions before mailing anything back.

Approved refunds are issued to the original PayPal payment after the returned item is inspected, normally within 2 business days of inspection. PayPal then takes roughly 3 business days to post the money back.

Use a soft tape and take three measurements: the circumference around your hairline, above the ears and around the nape; front-to-nape over the top of the head; and ear-to-ear across the crown. Circumference is the number that matters most.

• Average caps are built around a circumference of roughly 22 to 22.5 inches.
• Small caps run about 21 to 21.5 inches, and Large caps about 23 to 23.5 inches when offered.
• Adjustable straps and combs let you tighten a cap by roughly half an inch, so choose the closest circumference rather than a smaller one.

The numbers describe the lace panel in inches. A 13x4 lace front spans the hairline with four inches of depth. A 7x6 or 5x5 closure sits on the crown and is popular for glueless wear. A 360 lace runs around the perimeter so the hair can be tied up.

Not for glueless styles. Glueless caps arrive with pre-cut lace, an elastic band and combs so the wig is held by tension rather than adhesive.

Around 150% reads as natural everyday hair. 180% gives visible volume. 200% and above is a deliberately full look and adds weight on the cap.

Length is measured from the top of the cap when the hair is stretched straight. Curly and wavy textures spring up, so a measured 20 inches can wear shorter.

Detangle from the ends upward with a wide-tooth comb, use cool water and sulfate-free shampoo, condition mid-length to ends, press water out with a towel and air dry on a wig stand. Always use heat protectant when styling. Each product Care section wins over general advice.

Lifespan depends on care. Gentle washing, low heat and storage on a wig stand keep human hair wigs in good condition for months of regular wear.

All prices and order totals are shown in United States dollars.

After you review your order and select Pay now, you finish securely on PayPal. This website never collects or stores card numbers.

No. Payment is completed in full through PayPal, and this store does not run a points scheme, salon membership club or virtual fitting tool.